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Privacy Policy

Privacy Policy for Reel Squad

Last updated: November 07, 2026

1. Who we are

izardis development s. r. o., Gorkého 129/12, 811 01 Bratislava, Slovak Republic, company ID (IČO) 56 160 135, registered in the Commercial Register of the District Court Žilina, Section Sro, Insert No. 84613/L (“Reel Squad”, “we”, “us”, “our”), is the controller of the personal data described in this policy. You can reach us at [email protected].

This policy covers the Reel Squad mobile application for Android and iOS (the “App”), the Reel Squad AI Studio at reelsquad.app/studio (the “AI Studio”) and the website reelsquad.app (together, the “Services”).

2. Information we collect

2.1 Account data. Your e-mail address, name, profile photo (optional), country and currency, and the one-time sign-in codes we send to your e-mail. If you sign in with Google, Apple or Facebook, we receive your identifier at that provider and your e-mail address (and name, if you share it).

2.2 Content you provide. Videos, reels and ads you upload or publish in the App. In the AI Studio: the product photos, product page address and brand details you submit (such as the product name, logo, colours and price read from that page), your prompts and settings, and the videos generated for you.

2.3 Payment data. When you buy a reel or credits, the payment is processed by our payment provider. We receive the transaction reference, amount, status and the invoicing details you enter. We never see your full card number.

2.4 Creator payout data. If you register as a creator and request payouts, we collect your bank account number (IBAN) or account number, routing number (SWIFT/BIC), currency and the details our payment provider needs to verify you. We also keep your balance, payout history and the income statements we generate for you.

2.5 Communications. Messages you send to support or through the feedback and report functions of the App.

2.6 Technical data. Device type and operating system, app version, push notification tokens, IP address and the approximate location derived from it, and usage events (screens and features used, errors).

3. How we use it and on what legal basis

  • Providing the Services: your account, content, purchases and payouts (performance of a contract).
  • Generating videos in the AI Studio from the material you submit (performance of a contract).
  • Paying creators and issuing invoices and income statements (performance of a contract, legal obligation).
  • Sending one-time sign-in codes, order and payout confirmations and service notices (performance of a contract).
  • Push notifications about your requests and your account; you can switch them off in the App or in your device settings (legitimate interest, or consent where required).
  • Marketing e-mails, only with your consent, which you can withdraw at any time using the link in each e-mail.
  • Security, fraud prevention, error monitoring and analytics to improve the Services (legitimate interest).
  • Complying with accounting, tax and other legal obligations (legal obligation).

4. Who we share it with

We share personal data only with providers who process it on our behalf under a contract, or where the law requires it. We do not sell personal data.

4.1 Hosting and storage. Amazon Web Services, with servers located primarily in the European Union.

4.2 Payments and creator payouts. Stripe processes card payments and holds creator payout accounts and bank details under its own privacy policy.

4.3 Sign-in providers. Google, Apple and Facebook, when you choose to sign in with them.

4.4 AI generation providers. The AI Studio uses third-party providers of AI video, image and speech models to produce your videos. They receive only the photos, brand details, prompts and settings needed for your generation and process them on our instructions. Some of these providers may process data outside the European Economic Area; where they do, we rely on safeguards recognised under the GDPR, such as standard contractual clauses.

4.5 Operations providers. E-mail delivery, error monitoring and logging providers that help us run the Services reliably.

4.6 Analytics. The website and the AI Studio use Google Analytics, loaded through Google Tag Manager, to measure how they are used. Where the law requires it, we ask for your consent before analytics cookies are set.

4.7 Support tools. Your support messages are handled in our internal communication tools.

4.8 Legal requirements. We may disclose information if required to do so by law or in response to valid requests from public authorities.

5. Your choices and account deletion

5.1 Your profile. You can review and update your personal information in the App under My profile.

5.2 Account deletion. You can delete your account yourself in the App: open My profile, scroll down and tap Remove my account and all data. If you cannot use the App, e-mail [email protected] from the e-mail address registered on your account. Step-by-step instructions, and what is deleted and what we must keep, are at https://reelsquad.app/delete-account/. Deleted accounts cannot be recovered.

5.3 Notifications and marketing. Push notifications can be switched off in the App or in your device settings. Marketing e-mails have an unsubscribe link.

6. How long we keep it

We keep account data for as long as your account exists; after deletion we proceed as described at https://reelsquad.app/delete-account/. Payment, payout and invoice records are kept for the period required by accounting and tax law. Technical logs and error reports are kept for a limited period needed for security and troubleshooting. Content you delete is removed from live systems promptly and from backups as they are overwritten.

7. Security

We protect your information with encryption in transit, access limited to staff and providers who need it, and monitoring of our infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Under the GDPR you have the right to access, correct, delete or receive a copy of your personal data, to restrict or object to its processing, and to withdraw consent at any time. To exercise these rights, write to [email protected]. You also have the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov Slovenskej republiky, Hraničná 12, 820 07 Bratislava, dataprotection.gov.sk) or with the supervisory authority of your country.

9. Children

The Services are not intended for anyone under the age of 18, and we do not knowingly collect personal data from children. If you believe we have collected such data, contact us and we will delete it.

10. Changes to this policy

We may update this policy. Changes take effect when the revised policy is published here with a new date. We will inform you of significant changes in the App or by e-mail.

11. Contact

izardis development s. r. o., Gorkého 129/12, 811 01 Bratislava, Slovak Republic. E-mail: [email protected].

By using the Services you acknowledge that you have read this Privacy Policy.